Refund policy
At Sassy’s Clothing & Gift Boutique, we want you to love your purchase. Please review our return and exchange policy before making an in-store or online purchase.
Returns and Exchanges
Sassy’s does not offer cash or credit refunds. Eligible in-store and online purchases may be exchanged within 10 days of the original purchase date.
To be eligible for an exchange, your item must be in the same condition that you received it. Items must be:
- Unworn
- Unwashed
- Unaltered
- Undamaged
- Returned with all original tags attached
- Accompanied by the original receipt or proof of purchase
Items that do not meet these requirements will not be accepted for exchange.
Starting an Online Exchange
To start an exchange for an online purchase, please contact us at sfelmlee@msn.com. Please note that eligible items may need to be sent to the following address:
Sassy's Clothing & Gift Boutique
313 Thirteenth Street
Downtown Franklin, PA 16323
Items sent back to us without first requesting an exchange will not be accepted. Once your exchange request is approved, we will provide instructions on how and where to send your item.
You can always contact us with any return or exchange questions at sfelmlee@msn.com.
Damages and Issues
Please inspect your order when you receive it. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
The following items are not eligible for return or exchange:
- Jewelry
- Clearance items
- Final sale items
- Gift cards
- Special orders
- Items without original tags attached
- Items without the original receipt or proof of purchase
- Items that have been worn, washed, altered, or damaged
All clearance sales are final.
Special Orders
All deposits placed on special orders are non-refundable.
Exchanges
The fastest way to ensure you get the item you want is to contact us as soon as possible about your exchange. Once your item is approved and received, we can help you exchange it for another eligible item, subject to availability.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, customers may have the right to cancel or return an order within 14 days for any reason and without justification. As above, the item must be in the same condition that it was received: unworn or unused, with tags attached, and accompanied by the receipt or proof of purchase.
Refunds
Sassy’s does not offer cash or credit refunds. Eligible purchases may be exchanged within 10 days of the original purchase date, provided they meet the requirements listed above.